Outlook Send/Receive Hanging

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will help guide you when Outlook Send/Receive is hanging.

Configuration Steps

From Outlook, do the following:

Click on Tools, Send/Receive, Download Address Book



If you receive an error, reboot then try to do the following:
Start, All Programs, Accessories, Command Prompt
Type: ping autodiscover.yourdomainnamehere.com (where yourdomainnamehere.com is your hosted exchange domain)

It should say:
Pinging autodiscover.myhostedsolution.com [66.129.95.126] - {Exchange 2007}



Pinging autodiscover.myhostedservice.com [66.129.85.151] - {Exchange 2010}
Request timed out.



If you see the above, open Outlook and try to download the Offline Address Book again

Prerequisites

Registered Hosted Exchange Account.

Common Questions That Apply To This Article

What to do when Outlook Send/Receive is hanging?

Keywords

Send, Receive, Hanging