How to Generate a New Blackberry Enterprise Server (BES) Activation Code

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Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

This procedure will guide you through the basic configuration and setup of how to Generate a New Blackberry Enterprise Server (BES) Activation Code

Configuration Steps

How to Generate a New Blackberry Enterprise Server (BES) Activation Code

1. Navigate to the Blackberry section in your control panel (https://cp.myhostedsolution.com).
   a. In the control panel select your Hosting Plan
   b. Click on Hosted Organizations
   c. Click on the name of your Organization
   d. Click on Blackberry Users
2. Select Add BlackBerry User
   a. Click on the small address book icon to select your mailbox
   b. Your mailbox MUST have the first and last name values filled in, not just the Display Name
   c. Click on Add BlackBerry User
3. Choose either:
   "Set activation password with expiration time from 1 to 720 hours", and choose a password followed by clicking Set Password
   or
   "Set and e-mail random activation password with default expiration time 48 hours", followed by clicking Set Password


To Activate
1. Verify there is a good wireless signal before beginning the activation process. Data services are more signal intensive than voice services.
2. Take the Blackberry Activation password you received via email or generated in the control panel and on the handheld go to:

   Options menu
   Advanced Options
   Enterprise Activation
3. Enter your full email address and the activation password.
4. Press the scroll wheel and select Activate.
5. If you are asked for a Server Address, please leave this field blank.

   Once activation has been initiated, provision of the device may take approximately 15 minutes to complete. As the activation process completes, in the upper left a progress indicator will be displayed in % and blue errors indicating activity will occasionally flash in the upper right corner.

   Any email that you received before the first time you synced with the server will show only the Headers, you will need to press the click wheel and select “get more” to see the whole body of the email.

Prerequisites

Common Questions That Apply To This Article

How to Activate a Blackberry?

Keywords

BES, Blackberry, Activate