Import, Export, or Backup Mail in Outlook

To export/backup your email (while Outlook is connected to your old hosting provider):
1. In Outlook, click File ->
2. Import and Export ->
3. Export to a File ->
4. Next ->
5. Select Personal Folder File (.pst) ->
6. Next ->
7. Highlight Mailbox-Your Name*
8. Check the box: Include Subfolders**
9. Next ->
10. Save Exported File as: Select the Desktop as your Location and File Name of Export.pst
11. Replace Duplicates with Items Exported
12. Finish

To import your old mail into your new mailbox (while connected to your new IT Solutions Now mailbox):
1. Open Outlook
2. File | Import and export
3. Select "Import from another program or file", click Next
4. Select "Personal Folder File (.pst)", click Next
5. Select the PST file from your Desktop (see above) and click Next.
6. Under Select the folder to import from, ensure that Personal Folders is selected, Include Folders is checked on, Import items into the same folder in: should be selected, and Mailbox - Your Name should be selected from the dropdown below.
7. Leave the default selection and click Finish. The import process will start and may take a few moments depending on the amount of data to be imported.
8. Once the import has completed (could from several minutes to hours), click on Send/Receive.
9. The Send/Receive must be fully completed before all messages, contacts, calendars will appear in Outlook Web Access.