Account Locks After Invalid Attempts

This article knowledgebase article only applies to IT Solutions Now customers.  If you are interested in becoming a customer, please visit our website for Hosted Exchange, SharePoint Hosting, Web Hosting, or CRM Hosting.

Applicable To

The article applies to all IT Solutions Now hosted customers.

Summary

After 10 incorrect password attempts our system locks the account for 30 minutes. This system is in place for our protection and yours.

Configuration Steps

To Unlock a Users Account:

Navigate to the Users section in your control panel (https://cp.myhostedsolution.com)
   In the online Control Panel




   Click on Hosted Organizations



   Click on the name of your Organization



   Click on Users



   Select the User whose account is Locked and Uncheck 'Account is locked out' and click Save at the bottom of the page

Prerequisites

Hosted Exchange Account
Valid User Account and Mailbox

Common Questions That Apply To This Article

How to unlock a users account?
How many invalid login attempts before a users account is locked?

Keywords

Locked Account, Invalid Attempts, Unlock