If Entourage will not sync the Calendar and Contacts try the following steps:

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Summary

This procedure will help guide you through the basic steps when Entourage will not sync the Calendar and Contacts.

Configuration Steps

1.   In Entourage, right click (or control click) the Contacts folder then choose Folder Properties.

There is a button for "Empty". This will remove the local cache on your Mac for that folder. Before choosing this be sure that you have documented any unsynchronized Contacts. Give it a few minutes to sync back up, then try to add a Contact in Entourage. Wait a few minutes and see if the Contact shows in Outlook Web Access. It can take up to 5 minutes. You can do this same process for the Calendar.

2.   If #1 does not work, verify that you have ample disk space on your Mac. If you do, then create a new Identity in Entourage (which is basically like starting over with a new email profile. You can create a new Identity by choosing Entourage, Switch Identity.

Prerequisites

This is the prerequisites

Common Questions That Apply To This Article

What to do if Entourage will not sync the Calendar and Contacts?

Keywords

Entourage, Sync, Calendar, Contacts